Qantas is Australia's leading airline. It offers national and international flights around the world. For all cancellations, delays or denied boarding for a flight that begins in the EU area, the company must strictly comply with the European Regulation EC 261/2004.
This Regulation brings together the common rules on compensation, assistance and reimbursement to be followed by airlines in the event of disruption.
Using the tool below allows you to calculate your compensation amount, and thus check your eligibility for this compensation. A team will take care of the constitution of your file to claim from your airline an indemnity of:
• € 250 : flight of up to 1500km
• € 400 : flight between 1500km and 3500km
• € 600 : flight over 3500km
Cancellation: Claim up to € 600 compensation
Do you want to claim your compensation? Nothing more simple ... However, you must know that you are not eligible for compensation if:
• Disturbance (cancellation or delay) is caused by extraordinary circumstances
• Passengers are informed at least 14 days before
In the event of a cancellation caused by a PNC strike or technical breakdown, passengers have the right to financial compensation, which varies according to the distance of the flight.
In addition to compensation, passengers must be taken care of for any delay from 2am, including refreshments, meals and 2 free calls. Accommodation with transportation is offered when the replacement flight is for the next day.
Denied Boarding: Overbooking or technical problem
Denied boarding is often caused by overbooking (accepting more reservations than available seats) or a technical problem that causes the airline to change aircraft (often of a lesser capacity).
In all cases, the airline must make every effort to avoid the denied boarding, left as the last solution. Thus, the airline will be able to upgrade its passengers in case of availability of seats or seek volunteers who agree to give up their bookings in exchanges of various services.
Passengers are entitled to compensation, reimbursement of airfare and assistance, as well as last-minute cancellation.
Delay: Claiming Financial Compensation
The delay of three hours gives the right to the travelers to claim a financial compensation between € 250 and €600 per passenger ... while benefiting from a support for any delay from 2 hours, with:
• Snacks, meals, two free calls (telephone or electronic)
• Accommodation with transportation between the airport and the accommodation (hotel or other)
The delay of five hours travelers to choose between two options:
• Reimbursement of airline ticket (within 7 days), provided you give up the flight
• Re-routing by accepting the means proposed by the company
Do not hesitate to claim compensation to benefit from your rights, just by clicking on the tool available to you for free.
Missed Connecting Flight
Missed connection is caused by flight delays and cancellations. In accordance with European regulations, the responsible airline must compensate its passengers for this.
The passengers are entitled to a support in the event of delay or cancellation of flight. They can also request the refund of the air ticket (within 7 days) for the part or parts of the trip not made as well as for the part or parts of the trip already made but no longer needed!
Passengers are entitled to a replacement flight on a future flight or a replacement flight at a later date and at your convenience to the final destination.