Qatar Airways
Qatar Airways is a company highly appreciated for the quality of its services. By serving European Union airports (initially only), it must comply with the European regulation 261/2004 which stipulates that companies responsible for air disturbances (cancellation, delay or overbooking ...) must compensate travelers and offer them assistance.
Use the tool below to claim compensation
The cancellation
Travelers are entitled to compensation of € 250, € 400 or € 600 (depending on the length of the flight) for any last-minute cancellation (non-notified travelers) caused by the company such as the flight crew strike.
The company is not liable in the event of a scheduled cancellation and has been the subject of an information message to passengers at least 15 days before. It does not accept any compensation claim if this cancellation is the result of exceptional conditions such as the weather.
Assistance in case of cancellation: The company will provide meals or refreshments and accommodation with transportation if necessary.
Since 2004, companies have the obligation to also offer a re-routing to the final destinations under the same conditions or a ticket refund (part of the trip not made).
Overbooking
The company may refuse boarding to some travelers due to overbooking on its part, and this against certain advantages. Travelers can opt for a refund or rerout to the destination.
If the passenger is denied boarding against his will, he can claim compensation of up to € 600, depending on the length of the flight.
How to do? Use the tool below to get compensation quickly.
The delay
The delay of the flights is really unpleasant for the travelers, especially for those who are limited by a schedule.
What you should know: Travelers are entitled to assistance for delays caused, they can also claim compensation for any delay of three hours (calculated after arrival at the airport).
The compensation varies depending on the route: € 250 for trips up to 1500km, € 400 for flights up to 1500km and € 600 for flights over 3500km.
Missed connecting flight
Travelers sometimes opt for flights with one or more stops, it can be entertaining and positive. In the case of a delay of the first flight, the travelers can miss their correspondence and it is not always pleasant!
First, we need to find out who handles the connections, and if it's the same company, travelers will be redirected to the destination. In the case of various companies, it is the one who made the late departure that will be responsible.
The passenger can therefore claim compensation for any delay exceeding three hours (on arrival). The compensation varies between € 250 and € 600.