Severstal Air is a Russian airline, which operates regular flights from its Cherepovets airport in the village of Botovo, Russia. the airline serves international flights to and from CIS countries.
European Regulation EC 261/2004 applies for non-European airlines only in case of departure from an EU airport. Several common rules on compensation and assistance apply in case of cancellation, delay or overbooking.
The tool below is a solution for all victims of disturbances, it allows them to call a team of professionals to claim compensation up to € 600.
The Compensation Society is an excellent choice for passengers wanting to claim their rights. The claim transaction is financially risk free for you ... A successful commission is levied when the company pays financial compensation to its passengers.
Flight cancellation for departure from an EU airport
For any flight cancellation, the airline must respect the rules of the European regulation, guaranteeing a care for its passengers, including free refreshments, meals and free communications ... while providing a place to stay if the wait lasts one or more nights.
In accordance with European regulations, the company must offer assistance, including the choice between reimbursement or re-routing. The refund concerns the full price of the air ticket (part performed and not made of the flight), within a maximum period of 7 days.
Passengers who are victims of cancellations, who have not been informed at least 14 days before, can claim compensation for:
• € 250 : flight of up to 1500km
• € 400 : flight between 1500km and 3500km
• € 600 : flight over 3500km
This indemnification obligation only falls if the company proves that:
1. The passengers were warned of the cancellation two weeks before
2. The cancellation occurred as a result of an extraordinary circumstance.
Denied boarding is often caused by overbooking to prevent possible cancellations that may occur ... but this does not always happen as expected!
The airline must look for volunteers who agree to exchange their seats for other services (another flight, money, plane ticket, upgrade, ...) for the good, unfolding of its operations. Often, the number of volunteers is insufficient or even nonexistent! which pushes the airline to refuse boarding to several passengers.
In this case, travelers are entitled to immediate compensation in accordance with the European Regulation, as well as the assumption and reimbursement of the air ticket, in the same way as flight cancellation.
Flight delay of 3 hours or more ... For departure from the EU
Travelers are entitled to compensation of: € 250, € 400 or € 600 in case:
• a delay of three hours, calculated after arrival at destination
• a delay caused by an extraordinary circumstance (weather, general strike, ...)
For late flight, the airline must take charge of its passengers while waiting at the airport, depending on the duration:
1. 2 hours for flights up to 1500km
2. 3 hours for flights between 1500km and 3500km
3. 4 hours for flights over 3500km
Accommodation with transportation is offered if passengers have to wait thinking one or more nights at the airport.
In case of a delay of 5 hours, travelers have the right to refund their air ticket, if they decide to give up the flight. The refund is done within 7 days.
It should be known that the airline could not be responsible, and free from its obligation of compensation, but only if the delay is caused by an extraordinary circumstance: meteorological condition, general strike, political instability ... or other exceptional event . But this is not possible if it involves, for example, a strike by airline personnel or a technical problem.
Connecting Missed Match
Victim of a cancellation or delay? this causes inconvenience to passengers who have to take another flight to reach their desired destinations.
European regulations protect travel from possible disturbances; passengers are entitled to compensation for any cancellation or flight delay of 3 hours and more than €250, €400 or €600, depending on the distance of the flight.
In accordance with the articles defined in the European Regulation EC 261/2004, travelers are entitled to a pick-up during their waiting at the airport, assistance (choice between reimbursement of the air ticket or re-routing) and to compensation.
Do you want to claim compensation? it is better to call on a compensation company. With a team of experts, you will avoid long administrative procedures and often costly procedures ... and all without financial risk for you! Do not hesitate and use the free tool at your disposal to claim financial compensation.