Sunwing Airlines is an airline headquartered in Etobicoke, Toronto. The company must offer assistance and review the compensation file for any disruption caused by departing from any of the EU airports.
European regulation EC N 261/2004 protects travelers from any cancellation, delay or refusal of boarding.
The tool below is a solution made available to travelers in order to assert the rights. A team of experts supports the claims and accompanies the victims of disturbances during this process.
Cancellation and its conditions
For any last minute cancellation, the company must offer assistance with refreshments, meals, ... depending on the waiting time of travelers to the airport. In this case, travelers can claim compensation.
The company, in case of cancellation, must propose another flight for its travelers so that they reach the destinations under the same conditions.
Compensation is € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km for disturbances that do not result from extraordinary circumstances.
The company can accept several bookings in addition to the available places ... this allows sometimes to face possible cancellations, but it may cause it to refuse boarding to travelers in other cases.
If it does not find volunteers to exchange the flights, the company refuses boarding to certain travelers
The company must offer reimbursement o rerouting to its passengers and assistance ... they are eligible for compensation between € 250 and € 600
Any delay of three hours or more, the company must compensate its travelers who can claim up to € 600 of compensation.
The company must take care of its passengers with assistance that depends on the waiting time. The company offers refreshments, meals, accommodation, ... according to the needs of travelers.
The causes of the delay are important. The company is not liable if the delay is caused by a weather condition, political instability, a strike not controlled by the company, ... or any other extraordinary circumstance.
Missed Connecting Flight
European regulation EC 261/2004 protects travelers from any cancellation or delay, which can make miss the connection flight to travelers who opt for a flight with stopover.
It is important to know that the company could pull the card out of "extraordinary circumstances" to explain the disruption.
The traveler may claim compensation ranging between € 250 and € 600 depending on the distance of the flight, for any delay of three hours or more, a disturbance not caused by a weather condition or other exceptional circumstance. Flights must be on the same booking.