Tchadia Airlines is an airline based at N'Djamena International Airport in N'Djamena, Chad.
For any disruption departing from an airport of the European Union, the company must attend and compensate its passengers in accordance with European regulation 261/2004 which clearly defines the disturbances and its conditions.
The tool below is an excellent way to claim your rights and get compensation quickly.
Cancellation and its conditions
Passengers can claim compensation of up to € 600 for any cancellation caused by non-exceptional reasons. The company can evade compensation if it pulls the card out of "exceptional conditions".
The company must provide assistance to its passengers, with meals, refreshments, accommodation, ... depending on the waiting time at the airport.
Travelers can choose re-routing or refund and can claim their rights.
When the company faces more passengers than the number of available seats, it will first look for volunteers to exchange their reservations for other services and benefits ... but that may not be enough! and after that, the company must refuse boarding to certain passengers ... it can happen on any passenger!
European regulations protect travelers from this disturbance ... they can claim compensation of € 250, € 400 or € 600 (depending on the distance of the flight).
Travelers receive assistance for any waiting at the airport.
The delay of more than three hours allows passengers to claim compensation up to € 600. The only condition is that this delay is not the result of an extraordinary circumstance (like the weather).
For any wait of two hours and more, the company must propose a support according to the needs of the travelers who wait.
The reasons for the delay are important to know by travelers who want to ask for compensation. The company is not responsible in some cases.
Missed Connecting Flight
Travelers may miss a connection due to a significant delay or cancellation caused by the airline. European regulations protect travelers in this case, and allow them to claim compensation of up to € 600.
The company may offer rerouting and take care of its passengers with assistance under the law.
To claim compensation, the delay must be three hours or more upon arrival, and not caused by extraordinary circumstances. Flights must be on the same booking for compensation of € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km.