Tunisair is a company serving airports in Europe. For this, it is subject to the EC regulation n ° 261/2004 obliging any company serving an airport of the European Union (concerning departures only) to compensate its passengers in the event of delay, cancellation or overbooking, under certain conditions. conditions.

The tool below is available to all clients who require expert advice or serious steps to initiate compensation procedures.

In case of cancellation ... What do I need to know?

The cancellation of flights caused by natural causes, such as weather disturbances, natural disasters or a strike control, and which was the subject of an information message to passengers in advance (at least 15 days ), does not require any compensation.

In the case of a last minute cancellation not caused by extraordinary circumstances, the company must assist its passengers with a meal or refreshment, two free communications and accommodation with transportation (if necessary).

Travelers are entitled to compensation ranging from € 250 to € 600, depending on the route.

Refusal to board ... Overbooking

In case of overbooking, the company offers its passengers to give up their flights in exchange for certain benefits. However, passengers are entitled to assistance and compensation for denied boarding.

In the event of a refusal against the will of the travelers, the latter benefit from a compensation of € 250, € 400 or € 600, according to the flight path.

Delays at Tunisair

Travelers are entitled to assistance for any delay from 2am. The company must provide refreshments (or meals), right to two free calls and accommodation in case of a significant delay.

• 2h for trips up to 1500km
• 3h for trips up to 3500km
• 4h for flights over 3500km

The refund request is paid for all those who wish to give up the flight.
Travelers are entitled to compensation for any delay more than three hours after arrival at the airport, except in the case of a delay caused by extraordinary circumstances.

Missed connecting flight

Opting for a connecting flight has both positive and negative sides. This allows travelers to enjoy some breaks, to shop or just enjoy a good time with the travelers. This can turn into something negative in the case of a significant delay of the first flight, which probably makes you miss your correspondence.
What do you need to know?

In the case of a flight with one or more stops and a missed connection at the airport following a delay of the first flight, it is necessary to inquire if the company ensures the whole trip. In this situation, the company will take care of its passengers with a routing or a new flight.

If the traveler buys tickets from various companies, one will not be responsible for the delay of the other. In this case, the traveler is entitled to compensation from the company responsible for the missed connection (depending on the cause of the delay)
What should be done? Call on our team of experts ...
Travelers are entitled to compensation up to € 600, depending on the length of the flight, for delays of more than three hours (calculated on arrival at destination).