Turkish Airlines is a Turkish company highly appreciated by travelers. In some cases, it can deal with disturbances: cancellation, delay or overbooking.
European regulation CE No 261/2004 protects travelers from all these disturbances. The airline must comply with the regulation on assistance, reimbursement and compensation for all departures from EU airports.
The tool below is a simple solution to get compensation. Take advantage of a specialist team in the field to embark on a compensation process.
Victim of a cancellation at Turkish Airlines?
You only need to know the reasons for this cancellation to know if you are eligible for compensation or not.
The company is not liable for cancellations caused by exceptional circumstances, such as weather conditions ... unless it can demonstrate that, you are entitled to compensation if you have not been notified at least two weeks before .
Turkish Airlines (in case it departs from a European airport) must provide you with assistance depending on the waiting time. The airline must also offer its passengers the choice between rerouting or refunding.
Denied boarding, what are its causes?
The company refuses boarding passengers in case of overbooking (overbooking). Before that, she offers volunteers to give up their reservations in exchange for certain benefits.
A re-route on other aircraft will be offered to travelers as well as the choice of refund.
Travelers can claim compensation up to € 600.
What are the conditions of a delay to be compensated?
Same for the delay! the causes must not be extraordinary circumstances ... The company is liable if the delay is the result of a flight crew strike or a technical problem for example.
The traveler can receive between € 250 and € 600 of compensation when the delay exceeds the three hours, and to benefit from a service of assistance (according to the waiting time):
- Meals or snacks
- Two free calls (tel or email)
- Accommodation with transport
Missed Connecting Flight
A missed match is the result of a delay at the airport caused either by the traveler or the company.
Be aware that any delay of three hours or more caused by the company gives the right to passengers to claim compensation of up to € 600.
The situation is a bit complex in case of several companies, one does not take responsibility for the other ... the traveler could pay a fee to exchange his flight with the company not responsible for the delay.