Ural Airlines is a Russian airline based at Koltsovo airport.
European regulations protect travelers from any disruption that may occur on flights. The company must respect this for all departures from the European Union, which allows travelers to receive assistance and compensation.
The tool below is an effective and free solution set up to allow you to claim your rights legally and quickly.
The cancellation and its conditions
The company must offer the choice between refund and re-routing for any last-minute cancellations. In the case of cancellation planned by the company, it must prevent travelers at least fifteen days before.
Travelers have the right to assistance, with meals, two free phone calls or two e-mails and accommodation, depending on the length of the waiting period and the compensation is € 250, €400 or € 600 depending on the distance from the flight.
The airline is not obliged to compensate travelers for extraordinary circumstances.
Denied Boarding and Claim
The denied boarding is due to overbooking. In this case, the company is obliged to provide assistance based on the waiting time at the airport for all travelers who have agreed or not to abandon their reservations.
As for the cancellation, travelers have the choice between a re-routing to destinations or reimbursement and, by law, they can claim compensation up to €600.
Victim of a delay? The company may take the card out of "extraordinary circumstances" to justify the delay.
For any delay of three hours or more caused by reasons that the company could avoid (strike of the aircrew), the travelers can claim compensation of up to € 600.
The company must offer assistance to its passengers but it really depends on the waiting time (refreshment, meals, accommodation, ...), he know that if the company is not able to directly assist its passengers it is obliged to reimburse all costs incurred.
Missed Connecting Flight
In the event of a missed connection, the traveler may claim compensation. An eligible claim only if the company does not release the "extraordinary circumstances". All flights must be on the same reservation.
Any delay of three hours or more caused by the company gives the right to passengers to claim compensation up to €600.
Travelers also receive assistance during the waiting period at the airport, for all departing countries of the European Union.