White Airways is a charter airline based at Lisbon-H airport. Delgado, Portugal.
European regulation EC No 261/2004 protects travelers and encourages companies to respect passenger protection requirements. The regulation explains the common rules on compensation and assistance to passengers in the event of flight disruption and injury.
The tool below is a free solution that allows you to claim compensation quickly.
The company is obliged to warn its passengers of cancellation beforehand. The opposite case gives passengers the right to claim compensation of up to € 600. Travelers can claim for these inconveniences not caused by extraordinary circumstances, compensation of € 250, € 400 or € 600, depending on the distance of the flight.
The company must provide assistance, which depends on the length of time passengers are waiting at the airport, who have been given the option since 2004 to choose between rerouting or reimbursement, in this case.
The company must offer protection that applies not only to scheduled passengers, but also to non-scheduled flights, including scheduled flights.
The company first looks for passengers who agree to give up their booking in exchange for various services, in case of overbooking to avoid the stress situation. It must provide adequate support while waiting for a subsequent flight.
Volunteers or not, the passengers victims of this prejudice should have the possibility to cancel their flight and to be refunded their ticket. Also, they have the choice to continue the flight in satisfactory conditions.
For this inconvenience, the company must compensate its passengers with compensation ranging from € 250 to € 600, depending on the distance of the flight.
Passengers whose flight is delayed should be picked up with adequate assistance and given the opportunity to cancel their flight and to be reimbursed for the price of their ticket or to continue under satisfactory conditions.
Passengers can claim, for this damage, compensation of € 250 for the flights of up to 1500km, € 400 for the flights of up to 3500km and € 600 for beyond ... and this for any delay exceeding the three hours.
It should be noted that the liability of the company is exempt in cases where an event is due to extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Missed Connecting Flight
Missing or delaying your connection flight often results in a panic for all travelers who opt for a stopover.
Passengers must meet certain conditions to claim compensation between € 250 and € 600. For this, the delay must be three hours or more, the disruption not caused by extraordinary circumstances (meteorological condition, political instability, airport strike, bird strike, ... "
All flights must be on the same reservation. Passengers are supported depending on the waiting time at the airport.