XL Airways France


XL Airways is a French airline founded in 1994. It specializes in medium and long haul flights.

Are you late, canceled or overbooked? It should be known that the European regulation CE n ° 261/2004 protects the travelers from all these possible disturbances. The company must respect the terms of reimbursement, assistance and compensation.

The tool below is an effective solution that will allow you to file your claim with the help of an expert team in the field.

Compensation at XL Airways:

Your flight has been canceled?

Cancellations cause a lot of inconvenience to travelers. For this, European regulations protect passengers and allow them to exercise their rights under certain conditions.
In case of cancellation, travelers have the choice between a re-routing or a refund.
Travelers can claim compensation up to € 600.

Conditions: compensation is refused in case of extraordinary cause or if the company informs you of the change at least two weeks before.

Denied Boarding XL Airways

Due to overbooking the company is sometimes required to refuse boarding to travelers. In this case, the carrier must offer assistance to its passengers and offer them to choose between a re-routing or a refund.

The compensation depends on the distance of the flight: € 250 for flights up to 1500km,€ 400 for flights up to 3500km and € 600 for flights over 3500km.

Understanding the causes of delay

In case of delayed flight, the European regulation provides compensation between € 250 and € 600, provided that one of the airports (departure or arrival) is located in an EU country.

It is important to ask for the causes of the delay. The company is not at fault if it is due to exceptional events, weather conditions, disturbances or strike of the security personnel.

Travelers are entitled to assistance depending on the waiting time and compensation for any delay of more than 3 hours.

Missed Connecting Flight

A missed connection at the airport due to a delay is a situation that can be resolved quickly if the same company handles all flights.

In the case of various companies, the traveler may pay a fee to exchange the flight with the company not responsible for the delay.

Travelers are protected by European regulations and can claim compensation of up to € 600 for any delay of three hours or more calculated on arrival not caused by an exceptional condition.